At ONE8E, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and refund policy to ensure a hassle-free shopping experience.
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Eligibility for Returns & Refunds
To qualify for a return or refund, the following conditions must be met:
The return request must be initiated within 30 days of the delivery date.
The product must be in its original packaging.
Proof of purchase (order number or receipt) is required.
How to Initiate a Return
Contact Us – Email our customer support team via our contact page with your order details and reason for return.
Receive Return Instructions – Our team will provide a return authorization and shipping instructions.
Ship the Product – Pack the item securely and send it back to us using a trackable shipping method.
Processing Refunds – Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund, including return shipping costs.
Exchanges
We currently do not offer direct exchanges. If you need a different product, please return your original item and place a new order.
For any questions, feel free to reach out to our customer support team via the Contact page on this website.
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